FAQ

 SKIN QUESTIONS:

Why do I have combination skin?

Combination skin is usually a result of over-exfoliating (and can be exacerbated if you are using exfoliating brushes).

Are your products safe to use during pregnancy?

All of our skincare is perfectly safe to use during pregnancy. But, it's always best to consult with your doctor before using any products just to be sure.  

I have normal skin type what would you recommend as my daily facial care?

For normal skin, you’ll want The Complete Skincare Collection.

 

ESSENTIAL OIL FAQ:

Do you use doTerra or Young Living essential oils?

We don't. Here's a great article by Granola Babies. We share their sentiments. 

Where do you source your essential oils?

All of our essential oils are wild harvested from their native location making them the purest essential oils available. 

 

DRY SHAMPOO FAQ:

I have light brown hair, should I get the light or dark dry shampoo?

Our dark tresses dry shampoo blends nicely into all shades of brown and will not darken hair.

Do you have any plans to make your dry shampoo travel size?

Yes! Check back in November 2017.

How are your dry shampoos different than the drug store kind?

Our dry shampoo is chemical-free, comes in a powder form and lasts much longer than drug store brands. We only use pure, quality ingredients that are great for your hair. In fact there are just 6 ingredients in our light formula and 7 ingredients in our dark formula : arrowroot powder, kaolin clay, lavender flower, chamomile flower, comfrey root, horsetail (shavegrass), + cocoa powder

Is your dry shampoo a powder or spray?

Our dry shampoo is a powder.

Is your dry shampoo safe for pregnancy?

All of our products, including our dry shampoo, is perfectly safe for expecting moms!

 

SHIPPING + RETURNS FAQ:

Do you ship to Internationally?

Yes we do! Just select your country during checkout.

I haven't received my order. What's the deal?

Although we are a small team, we try our best to ship orders same or next day. Occasionally, we get an influx of orders because we get featured somewhere awesome or just had a promotion and we are busy making products as fast as we can. In these cases, orders will take 3-5 days to ship. Check your order confirmation email to see if we are currently experiencing unusually high order volumes or holiday delays. Usually that clears things up. Otherwise, email us at orders@bambuearth.com so we can track it down for you.

 Do you accept returns?

Here at Bambu Earth, we have you in mind as we strive to craft, package and deliver the highest quality, holistic skincare products possible. Each product is measured, mixed and poured in small batches by one of our awesome production team members. Although we really want you to love our skincare line, we understand everyone has unique skin needs. If you are new to our skincare, we highly recommend starting with our Minis to make sure our line is a good fit for you.

Because our products are freshly crafted and not mass-produced, unfortunately we are unable to accept returns of opened products. If you have an error in your order or products were damaged during shipment, please contact us at hello@bambuearth.com within 3 days of receiving your products and we will do everything in our power to make it right.

 

VEGAN + CRUELTY FREE FAQ:

Your products look lovely but I couldn’t find the bunny sign showing that you are cruelty free. Are you?

Yes we are! Our products are never tested on animals.

Is your dry shampoo vegan? 

Yes! Horsetail powder is just a term for shavegrass (a plant!) and in fact, all of our products are vegan except our Everything Balm (which contains beeswax).