Live Chat Agent + Content Curator

Details: Full Time | Remote Ok | Hourly @ $18/hr + limitless performance bonus paid monthly | Reports to Founder/Formulator/Brand Experience Manager (Amber Hawthorne)

Who is Bambu Earth? 

Bambu Earth is an all-natural skincare brand that uses real ingredients to create real skincare to nourish real beauty. All of our ingredients are ethically sourced, sustainably harvested, fair trade and of the most premium quality, so that our minimalistically formulated (every ingredient has a function) products can complement skin’s natural health functions. We take a comprehensive approach to skin health: it's not just what you put on your skin that affects it, it's what you eat and drink, how much you sleep and exercise, the cosmetic products you apply, and more. Ultimately, Bambu Earth is a vehicle to change the conversation on beauty. We believe that all women are beautiful because they were created beautiful, and that true beauty has nothing to do with appearances.

What is a Live Chat Agent?

A Live Chat Agent is a member of the Bambu Earth Customer Experience team that works on the digital front lines to answer customer questions and inquiries through our live chat medium. They will use quick and sincere communication to assist customers and increase sales for the brand. The ideal candidate will demonstrate flexibility under pressure, be both empathetic and teachable, and have a charisma that translates through text-based communication. 

What is a Content Curator?

The Content Curator takes full responsibility for Bambu Earth’s organic content generation strategy. The blog (or a different platform of your choosing and proving) is your domain and your playground: in it, feel free to test myriad methods of communication, from videos of Amber, podcasts of engaging speakers, forums for contestable topics, editorials, opinions, datasets, visualizations, photo essays and art. The purpose of Bambu Earth’s blog is to generate a large asset library for SEO across a broad range of topics, and as the Content Curator, your role is to oversee robust SEO growth as a mechanism to increase Bambu Earth’s sales and serve its customers by creating original content, editing existing content, and facilitating new content generation through other Bambu Earth employees and guest contributors. 

Primary responsibilities:

• Be online and active for a set 25 hour/week period to answer questions and assist customers with their needs through Chat and other Customer Service Channels.
• Be quick and sincere in your responses - always making sure the customer feels understood.
• Anticipate customers’ needs through a deep understanding of the brand and what a typical customer is looking for in their journey.
• Combine friendliness and charisma to increase sales by pointing customers to solutions and products that best fit their respective situations.
• Track, document, and report consistent issues to brand managers to help guide customer service focus, and provide strategic insights on how we can serve our customers better.
• Facilitate content creation for the blog in an organized and self-starter approach, and generate a content calendar provided to Amber and other creators with reasonable notice. 
• Moderate blog engagement, and measure and optimize the blog’s performance. 

Here's what we're looking for:

• Ability to clearly, legibly and charismatically communicate both orally and in writing
• Technologically proficient and a quick and passionate learner
• A teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work and communicates well
• Experience in the skincare industry is a plus.
• A self-aware culture contributor aligned with Bambu Earth's mission

A position with Bambu Earth is for you if you naturally,

• Love people, especially women, on a fundamentally deeper level than most of the other people you know.
• Are passionately involved in social issues, especially those regarding group inclusion, widespread equality and self-positivity.
• Prefer a fast-paced work environment where responsibility and authority are given, ownership and results are expected, and creativity and 110% effort are rewarded. 
• Don’t need much day-to-day direction or engagement from your superior, since you’re a creative problem-solver and you thrive in the autonomy of the domains that you own. 
• Display a high degree of emotional intelligence and conflict resolution, even remotely. 
• Pride yourself on your ambition, knowing the sky's the limit on what you can accomplish, but you quickly redirect praise to your teammates for your success. 
• Pursue learning across subjects and form frameworks to interconnect new knowledge. 
• Balance efficiency, accuracy, resourcefulness, and reliability in your work ethic.

This position will require computer competency and strong communication skills. The ability to compile and analyze data is a plus. This is a great environment to learn the ins and outs of ECommerce, if that’s an environment you want to grow in. The expectation is that a Live Chat Agent will work the same 5-hour shift each day on Monday-Friday, and fill the remaining time with their Content Curator responsibilities. 

To apply, email hello@bambuearth.com with: 

• Your resumé
• Which position you're interested in
• Why you want to work for Bambu Earth
• How you helped somebody today