Help Center

Our products don't use skin-harming detergents and chemicals in order to achieve results. Our products are formulated with the Earth's purest botanicals, butters, oils and wildcrafted ingredients designed to restore skin to it's natural state. Your skin is a living organ which absorbs nutrients and releases metabolic impurities. We use ingredients found in nature known for their efficacy for superior results that surpass those of mainstream commercial skin care products.

Our dark hair dry shampoo blends nicely into all shades of brown and will not darken hair. We recommend our dark formula for anyone with medium to dark roots.

Our dry shampoo is chemical-free, comes in a powder form and lasts much longer than drug store brands. We only use pure, quality ingredients that are great for your hair. In fact there are just 6 ingredients in our light formula and 7 ingredients in our dark formula : arrowroot powder, kaolin clay, lavender flower, chamomile flower, comfrey root, horsetail (shavegrass), + cocoa powder

Our moisturizers are made without water, wax, preservatives or stabilizers, which means only nutrient-rich ingredients make it to your skin.

It also means in extreme temperatures your moisturizer may arrive to you in liquid or partial liquid form. 

If it's melted: give your moisturizer a good, vigorous shake and pop it into the freezer until it solidifies (usually 30 minutes should do it). Take it out and it'll be good as new.

If it's frozen: (or you happened to forget it in the freezer in the above step) fret not! Just leave it out in room temperature overnight so that it can thaw.

If it's partially melted: Your moisturizer may have melted and then cooled too slowly, cooling the shea butter first and forming little beads in the jar. If this happens, warm it up until melted using one of the following methods:

• putting it in a sunny spot for 30 minutes
• running it under very warm water for 30 seconds

Going forward, keep your moisturizer stored at room temperature away from direct sunlight to maintain consistency. It's an extra step in the summer months, but we think it's better than using water, wax and preservatives. ;)

Congratulations on the pregnancy!

We know during this exciting time you want to do what is best for your baby and for your body. While our ingredients are mild, natural and used in ideal ratios for pregnant woman, we recommend you consult your doctor before using any skin care products, since we are not medical professionals and are unable to give you medical advice.

We recommend using all skincare products within 12 months of opening unless otherwise noted on the container.

Our products have been formulated to address specific skin issues including breakouts, redness, inflammation, fine lines, wrinkles, dryness, dark spots, blackheads, cysts, scars, and more. We've helped countless individuals reach their skincare goals when nothing else worked. So, why can't we guarantee results for everyone?

The short answer is that it's just not possible. While our products are extremely effective at improving the skin topically, the skin is an organ that responds to internal changes as well. Here are a few examples of some things, out of our control, that can get in the way of perfect skin:

- Lifestyle habits (eating too much sugar, dairy, and processed foods)

- Medications such as birth control, acne medications, and antibiotics

- Using other skin care products that may be irritating your skin

- Using the products inconsistently

Nope. Our products contain natural and organic ingredients without any of these things, but we are not a certified organic company. We purchase ingredients of the highest quality from trusted suppliers. In many cases we use small farms or co-ops to source wild-harvested, ethically-traded, organically grown ingredients. Some of these suppliers haven't yet achieved organic certification despite growing organically. We prefer to continue using ethical, high-quality suppliers rather than having to using a substandard certified organic ingredient. 

No, we don't carry products with suncreen currently. We recommend checking the EWG website for clean sunscreen products that are right for you: https://www.ewg.org/sunscreen/

Our Body Glow is formulated with authentic Dead Sea Salt. As a result of the high salt content (it's salinity is 10 times higher than oceans and seas) it can have a (temporary) stinging effect on the skin, especially if you have any open wounds, cuts or scrapes. Although it will not harm your skin, in fact, it has an opposite effect. It's high mineral content increases blood circulation and promotes healing. We recommend shaving after applying the scrub, not before. 

Not sure which one is right for you? Here we’ll compare The Intense Hydration Cactus Concentrate and Petitgrain Moisturizer so you can decide which one is best suited for your skin.

First of all, you can use these together. The Concentrate is a pressed serum which means it can be used prior to a moisturizer or in place of it. It can replace both your serum and moisturizer or be an addition to them. It just depends on your skincare goals.

Now that that’s out of the way, let’s look at the major benefits of each and how they relate to your skin.

The Cactus Concentrate is:

• fast absorbing
• non-comedogenic
• plumping, brightening and leaves a dewy finish
• non-greasy
• a gel-like texture
• helpful with combating hormonal blemishes.

The Petitgrain Moisturizer:

• has a shea butter base
• is full-bodied
• creates a protective moisture barrier for the skin
• is helpful with smoothing dry patches
• keeps skin soft and supple
• helps fight acne-causing bacteria

The main difference between the two is if you are struggling with hormonal acne that appears around your cycle, the Cactus Concentrate is effective in helping to maintain clear skin. If you have dark under-eye circles or are concerned about aging, this Concentrate targets those issues as well. It’s also faster absorbing so if you don’t like the feeling of a heavy moisturizer on your skin, this is the one for you.

The Petitgrain Moisturizer is an ideal every day moisturizer for most skin types and works to keep skin’s oil production balanced and moisture levels maintained throughout the day. If most moisturizers leave your skin wanting, you're trying to combat cold harsh winter weather or your skin is extremely dry all of the time, this one will not disappoint.

And like I mentioned, you can most certainly layer these or alternate them if you want the benefits of both.

Yes, our products can be used by the whole family, actually! The entire Bambu Earth line can be used by men and women (and many of our products are gentle and frequently used by the whole family, including kids).

A few products to check out are The Makeup/Dirt Cleansing Oil which is a gentle oil cleanser and also fantastic for shaving or lining up beards! The Tea Tree Facial Bar for both face and body for hard-working guys who might be more oily or breakout-prone or just enjoy a deep cleanse on the skin/body. Lastly, our Petitgrain Moisturizer is great for all skin types, balancing out oil and locking in moisture. A fan favorite of the men who work at Bambu Earth!

No, we do not use multi-level marketing essential oil brands. There are a few reasons for this, but namely because there are just as pure (if not better) essential oils found elsewhere.

We'd like to take this opportunity to also point out that the term ‘therapeutic grade' is both false and misleading. The term ‘certified therapeutic grade’ was actually invented (and then trademarked) by DoTerra. It was a marketing technique that led to the assumption that all other essential oils were not as ‘pure’.

All of our essential oils are wild harvested from their native location making them the purest essential oils available.

This deodorant is magnesium-based. If you are magnesium deficient, you could experience a stinging sensation the first few days of use. This should subside within 3 days while your magnesium levels increase (this means our deodorant will help you even more!

Shake vigorously, spritz each underarm 3-4 times, then rub in or allow to dry before dressing. Keeps odor away for 12+ hours while still allowing your body to sweat.
Use as a stand-alone deodorant or under your favorite natural deodorant stick to extend its deodorizing capabilities. This is also incredibly effective while detoxing, during extremely hot days or intense workouts.

Ingredients: Magesium Chloride Brine, Glycerin (vegetable derived), Witch Hazel* (organic, alcohol-free), Arrowroot Powder, Rose Hydrosol, Apple Cider Vinegar* (organic, raw, unfiltered), Calendula Flower*, Proprietary essential oil blend (no synthetic fragrance)

*certified organic ingredient

Nope! Our products are proudly:

• Aluminum-free
• Alcohol-free
• Baking soda free
• non-staining
• non-irritating
• soothing herbal formula
• free from propylene glycol

Yes! An antiperspirant contains aluminum which blocks the body's sweat ducts preventing it from expelling sweat and toxins. Our product doesn't contain aluminum and instead neutralizes odors caused by sweat without inhibiting your body's natural process of sweating.

We recommend you do not use the products if you have a known allergy to an ingredient. If you have sensitive skin, please perform a "patch test" to ensure that your skin is compatible with a product before using.

All ingredient information is available on each product page for your convenience. It is the responsibly of you (the consumer) to read the ingredients of each product before purchasing and determining if the product is right for you.

Allergies to our products are not common. If you have been using a skincare line that contains synthetic ingredients before switching to our natural products, you may experience a ‘transition period’ in which the skin releases impurities that have built up from the use of these ingredients over time. These reactions are also uncommon, but if the reaction is severe, of course, please stop using the product.

Here at Bambu Earth, we have you in mind as we strive to formulate, package, and deliver the highest quality, holistic skincare products possible. We know when you decide to purchase from us, it's because you want to give your skin the best. Each product is measured, mixed and poured in small batches by one of our awesome production team members. Although we really want you to love our skincare line, we understand everyone has unique skin needs.

We do approve refunds and/or exchanges on any item within 30 days of the delivery of your products, excluding original shipping fees. You can reach out to us at returns@bambuearth.com - just let us know what you need and we’ll help you out. Please get in touch with us for support and troubleshooting if you have any questions about if these products are right for you. We stand behind the efficacy of our products. Natural skincare is different than traditional skincare, and we want to work with you to help get the most out of your Bambu Earth routine. We've received thousands of reviews from real customers who have seen results with our simply formulated products when nothing else was able to help.

Current Processing Time: Our current processing times are 1-3 days. Though we work as hard as we can to fulfill as fast as possible, it is not an instant occurrence after you place your order. Thank you for your patience and supporting small businesses.

Shipping: We ship all orders using USPS. Shipping speeds are stated within the checkout options. If you are running low and need your products ASAP, we suggest you choose the upgraded shipping options.

Out of stock items: If a product you purchased is out of stock temporarily, we will hold any additional item(s) purchased until all products are in stock and ready to ship. If this happens, we'll notify you by email.

Holiday Shipping: We do not ship on major holidays and we are closed for several days during Thanksgiving and Christmas weeks. Please refer to our current processing times for updated holiday shipping information.

Postal Service: After a package has left our facility, we are no longer responsible for the package. We encourage you to purchase the optional shipping insurance if you are concerned at all about your package going missing. Please contact your local USPS office for more information: 1 (800) 275-8777.

Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days has passed and you still haven't received your package, here's a tip that we've found works best: print out the tracking information, write a note to your local carrier and stick it in your mailbox. Let your carrier know you haven't received the package. This usually works better than calling customer service. If this doesn't work or you still haven't received your package, please contact your local USPS office for more information: 1 (800) 275-8777.

We currently ship to these countries:

International: Australia, Canada, Denmark, Jordan, Andorra, Austria, Belgium, Czechia, France, Germany, Portugal, Spain, Switzerland, UK

Non-Continental USA: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Marina Islands, Palau, Puerto Rico, Virgin Isl, AFA, AFE, & AFP

Shipping Delays: (Up to 25 Business Days) Most of Asia, Australia (14-21 Business Days), Denmark, France, Germany, Latvia, Portugal, Spain, Italy, Slovenia, Belgium, Greece, and Mexico

When checking out with Klarna, you now have the option to pay now or later. Paying in installments on Klarna allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Klarna Installments applies to total order amounts ranging from $50 to $1,000, including taxes and shipping fees .*CA resident loans made or arranged pursuant to a California Financing Law license. Monthly financing through Klarna issued by WebBank, member FDIC.

Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover).

Please note:

AMEX cards are not accepted when creating a One-time card.

Capital One does not allow their credit cards to be used for Klarna purchases, but Capital One debit cards can be used.

Prepaid cards are not accepted.

If Klarna is unable to collect a biweekly payment on the scheduled day, they will try again. If the payment is unsuccessful when they retry, a late fee of up to $7.00 and the missed payment will be added to the next scheduled payment. To keep you informed, they’ll send you an email notification if your payment was unsuccessful.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.