Just make sure you sign into your account whenever you checkout on our store. You'll be shown your balance of store credits and can say how many you'd like to use on any given order.

Yes, the $40 store credit you get every month expires in 365 days. Every time you get credits those credits are only available for 365 days.

You can cancel your membership in your account portal at any time or by contacting our customer service team at hello@bambuearth.com. There are no termination fees or hidden costs to cancel. If canceled your membership will remain active for the current month paid, then you will lose membership benefits after the current month.

We understand that sometimes you sign up for something and misunderstood it or you didn't realize it was a recurring payment. For that reason, we do honor refunds on our memberships within 5 days of the charge and provided you have not taken advantage of the benefits provided in those 5 days (used credits or enjoyed the discount).

You can use your store credit to sign up for a new subscription.

Unfortunately, we have a technical limitation that prevents the customer from redeeming their store credits on recurring orders at this time. We expect to be able to provide you with direct access to do that in the near future, but in the meantime, reach out to our customer service team for help applying your store credit to any recurring subscription orders - hello@bambuearth.com.

No. The store credits accumulated in the membership accounts are applicable to the cost of the product purchased only. The credits are not applicable to tax and shipping.