Our current processing times are 1-3 days. Though we work as hard as we can to fulfill as fast as possible, it is not an instant occurrence after you place your order. Thank you for your patience and supporting small businesses.

Here at Bambu Earth, we have you in mind as we strive to formulate, package, and deliver the highest quality, holistic skincare products possible. We know when you decide to purchase from us, it's because you want to give your skin the best. Each product is measured, mixed and poured in small batches by one of our awesome production team members. Although we really want you to love our skincare line, we understand everyone has unique skin needs.

We do approve refunds and/or exchanges on any item within 30 days of the delivery of your products, excluding original shipping fees. You can reach out to us at returns@bambuearth.com - just let us know what you need and we’ll help you out. Please get in touch with us for support and troubleshooting if you have any questions about if these products are right for you. We stand behind the efficacy of our products. Natural skincare is different than traditional skincare, and we want to work with you to help get the most out of your Bambu Earth routine. We've received thousands of reviews from real customers who have seen results with our simply formulated products when nothing else was able to help.

We recommend using all skincare products within 12 months of opening unless otherwise noted on the container.